As a registered user, you are entitled
to free technical support. In order to streamline support requests and
better serve you, we utilize a support ticket system. Every support request
is assigned a unique ticket number which you can use to track the progress
and responses online. For your reference we provide complete archives
and history of all your support requests. A valid email address
is required. When using the email address from your order
you'll be automatically authenticated as a registered user. To open a
new ticket or to check the status of a submitted one please go to www.rasterweq.com/support/
You are welcome to send your questions, suggestions and bug reports to:
support@rasterweq.com
If contacting us from a different email address please include your reference
number as well as your serial
number with the inquiry. This would make it easier for our staff to
identify you and respond to your inquiry.
Sending screenshots of the issues or sample files (panels, parts or job
files) will also help us to better understand your problem and answer
you faster and more precisely.
Feel free to contact us anytime. Our staff will make sure your inquiries
are processed and answered as soon as possible - we do not use automatic
responders.
Our online contact form is located at www.rasterweq.com/contact.php
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